Student/Complaint Grievance Policy

NOTICE TO STUDENTS:

Quest College has a Certificate of Approval from the Texas Workforce Commission (TWC). The TWC assigned school number is S 0857. Quest College’s programs are approved by TWC, as well as Texas Department of Licensing and Regulation and the Council on Occupational Education (COE).
Texas Workforce Commission

• Medical Assistant
• Medical Assistant/Phlebotomy/EKG Technician Specialist Dual
• Medical Billing and Coding
• Patient Care Technician

Texas Department of Licensing and Regulation

• Esthetician

Texas Department of Aging and Disability Services

• Nurse Aide

Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school catalog. The school is responsible for ensuring and documenting that all students have received a copy of the Quest College grievance procedures and for describing these procedures in the school’s published catalog. If, as a student, you were not provided with this information, please inform the Quest College management.

Quest College is dedicated to the professional and technical development of its students. To ensure every student is afforded fair, nondiscriminatory treatment, the College has adopted the following set of guidelines to govern student conduct, academic, and administrative actions:

• Whenever a student is confronted with an issue, concern, dispute, etc., he/she is encouraged to speak first with their primary instructor, explain the grievance or complaint and ask for clarification. Most problems will be resolved at this level.
• If the Instructor does not satisfactorily resolve your concern or issue or if your concern or issue involves the Instructor, contact the Director of Faculty and Student Services of your facility.
• If the Director of Faculty and Student Services does not resolve the concern or issue to your satisfaction, arrange a meeting with the School Director and provide a written, signed statement of the issues. The School Director will consider your grievance and will advise the student of a decision. It is the college policy that the School Director’s decisions regarding student grievances are final.

Students dissatisfied with Quest College’s response to their complaint or who are not able to file a complaint with the school, can file a complaint with TWC, as well as with other relevant agencies or accreditors, if applicable.

Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at https://twc.texas.gov/jobseekers/career-schools-colleges-students.  Compliants can also be filed with the Texas Higher Educaion Coordinating Board at http://thecb.state.tx.us/.